Did you know that chatbots were invented as early as 1966? Throughout history, further bolstered by the wishful ideas perpetuated by fiction and literature (e.g., Sci-Fi), humans have worked on AI development to produce more tools and processes that better emulate human traits and ethics. While the advancement of AI has mainly been directed towards improving the business and industrial sectors, splinter efforts have gone on to successfully integrate AI and machine learning to also enhance the experience in lesser fields, particularly in customer service.
Chatbots are steadily seeing increased usage among social platforms and online brands, which is where this newest player comes in – ChatGPT is the latest AI chat program on the block, and boy is it decked out. What exactly is ChatGPT and how is it revolutionizing the entire AI chat landscape?
A New Horizon
For context, ChatGPT is a newly trained chat model by OpenAIthat’s designed to interact in a conversational way. The refined dialogue format makes it possible for the chatbot to answer follow-up questions, admit its mistakes, challenge incorrect premises, and even reject inappropriate requests. ChatGPT is a sibling model to OpenAI’s InstructGPT, which is trained to follow an instruction in a prompt and provide a detailed response.
Before we dive in further, ChatGPT is better experienced than explained, and you can do just that by clicking here.
On OpenAI’s page on ChatGPT, a sample can be seen where a user who’s versed in coding asks the chatbot a rather technical question. Surprisingly, the bot was able to offer suggestions, despite not providing a definite answer, most other chatbots would’ve simply concluded with a generic response.
ChatGPT was trained using Reinforcement Learning from Human Feedback (RLHF), building on the same methods as InstructGPT, but with a slightly different data collection setup. OpenAI then gave three major steps it took to collect the data needed for the AI’s training. These steps included the collection of demonstration data, the collection of comparison data, and the optimization of a policy against the reward model using the PPO reinforcement learning algorithm.
Of course, ChatGPT isn’t perfect. OpenAI was wise enough to also outline the apparent limits of the chatbot, including its sensitivity to tweaks to the input phrasing, as well as its tendency to be very verbose and overuse certain phrases.
The Wrap
ChatGPT is a more advanced iteration of the general chatbots we’re used to interacting with and opens up a lot of opportunities as we all head into a whole new year full of new trends and shifts. Being relatively young and founded on solid frameworks and comprehensive methodologies, we can expect ChatGPT to only grow more advanced and ‘natural’ over time. For now, it’s best to check out what ChatGPT has to offer and see where it might fit into your 2023 strategy.
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